**Please note – CD Baby is divided into two different companies. You will have two unique accounts. One for your disc manufacturing projects and the other for your distribution account. You may need to register on both sites to gain access. The disc manufacturing team is unable to assist you with your distribution related questions (such as royalty payments and registering singles, etc) since we don't have access to that type of information. You will need to contact Artist Member Services directly.. (We're not able to forward any correspondence for you).
Artist Members Services (For distribution (streaming) only, timelines for releases, digital inspection and royalty type questions)This help center:
How to contact support at CD Baby Distribution https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us
We also offer 24-hour chat support via Capitán, our chatbot, in the lower, right-hand corner of your screen, as well as live-chat support with our Artist Support team Monday - Friday, 9 am - 4 pm PST. This is the quickest way to get answers to your questions.
If you are directed to send us specific information, or you can't find your answer, please click the SUBMIT A REQUEST link found at the top of each help center page. Please note that response times to tickets are longer than usual. For more information about current delays, please click here: How CD Baby is responding to the COVID-19 pandemic
Artist Members My Account log in - https://members.cdbaby.com/login
Distribution Support Hours: 9am-5pm PST * Monday - Friday
Physical Disc Manufacturing Support (Used when ordering physical discs).
Manufacturing Support Hours: 9am-5pm EST • Monday - Friday
Online Support - https://support.duplication.cdbaby.com/hc/en-us/requests/new?ticket_form_id=108517
Log into your manufacturing My Account