**Please note – CD Baby is divided into two different companies. You will have two unique accounts. One for your disc manufacturing projects and the other for your distribution account. You may need to register on both sites to gain access. The disc manufacturing team is unable to assist you with your distribution related questions (such as royalty payments and registering singles, etc) since we don't have access to that type of information. You will need to contact Artist Member Services directly.. (We're not able to forward any correspondence for you).
Artist Members Services (For distribution (streaming) only, timelines for releases, digital inspection and royalty type questions)
Questions about online distribution? You can request a call back by completing this form: https://support.cdbaby.com/hc/en-us/requests/new?ticket_form_id=59109 and selecting “I would like a call back”. Call backs are completed in 2 business days.
If you need support that does not require a call back, you can select “Please answer my ticket” from that form or any form selection that fits your needs.
Artist Members My Account log in - https://members.cdbaby.com/login
Distribution Support Hours: 9am-5pm PST * Monday - Friday
How to contact support at CD Baby Distribution https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us
Physical Disc Manufacturing Support (Used when ordering physical discs).
Manufacturing Support Hours: 9am-5pm EST • Monday - Friday
Online Support - https://support.duplication.cdbaby.com/hc/en-us/requests/new?ticket_form_id=108517
Log into your manufacturing My Account