**Please note – CD Baby is divided into two different companies. You will have two unique accounts. One for your disc manufacturing projects and the other for your distribution account. You may need to register on both sites to gain access. The disc manufacturing team is unable to assist you with your distribution related questions (such as royalty payments and registering singles, etc) since we don't have access to that type of information. You will need to contact Artist Member Services directly.. (We're not able to forward any correspondence for you).
Artist Members Services (For distribution only, timelines for releases, digital inspection and royalty type questions)
Distribution Support Hours: 9am-5pm PST * Monday - Friday
https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us
Please note that Live chat is for simple questions.
More complicated issues should be sent via ONLINE FORM:
https://support.cdbaby.com/hc/en-us/requests/new
Questions about online distribution? Please call our distribution experts at our Portland, OR office:
1-800-289-6923 (1-800-BUY-MY-CD) — or — 1-503-595-3000
Artist Members My Account log in - https://members.cdbaby.com/login
Physical Disc Manufacturing Support (Used when ordering physical discs).
Manufacturing Support Hours: 9am-5pm EST • Monday - Friday
Email for Disc Manufacturing ONLY : support@duplication.cdbaby.com
Telephone: 856-662-2189 or 866.534.3612
Mailing Address:
CD Baby Manufacturing
7905 North Crescent Blvd., Pennsauken, NJ 08110
Log into your manufacturing My Account
https://duplication.cdbaby.com/MyAccount/Login.aspx#/accounts
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