You've reached the manufacturing team at this site, but It sounds like you are requiring some assistance from the distribution team. Our Disc Manufacturing and Distribution centers operate independently. We would advise contacting CD Baby Distribution directly.
They can be reached:
Questions about online distribution? You can complete this form: https://support.cdbaby.com/hc/en-us/requests/new?ticket_form_id=59109
Artist Members My Account log in - https://members.cdbaby.com/login
Distribution Support Hours: 9am-5pm PST * Monday - Friday
How to get help at CD Baby Distribution - https://support.cdbaby.com/hc/en-us/articles/207701093-How-To-Get-Help