You've reached the manufacturing team at this site, but It sounds like you are requiring some assistance from the distribution team. Our Disc Manufacturing and Distribution centers operate independently. We would advise contacting CD Baby Distribution directly.
They can be reached:
Questions about online distribution? You can request a call by completing this form: https://support.cdbaby.com/hc/en-us/requests/new?ticket_form_id=59109 and selecting “I would like a call back”. Call backs are completed in 2 business days.
If you need support that does not require a call back, you can select “Please answer my ticket” from that form or any form selection that fits your needs.
Artist Members My Account log in - https://members.cdbaby.com/login
Distribution Support Hours: 9am-5pm PST * Monday - Friday
How to contact support at CD Baby Distribution https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us