You've reached the manufacturing team at this site, but It sounds like you are requiring some assistance from the distribution team. Our Disc Manufacturing and Distribution centers operate independently. We would advise contacting CD Baby Distribution directly.
They can be reached:
Artist Members Services
Distribution Support Hours: 9am-5pm PST * Monday - Friday
Please note that Live chat is for simple questions.
More complicated issues should be sent via ONLINE FORM:
Questions about online distribution? Please call our distribution experts at our Portland, OR office:
1-800-289-6923 (1-800-BUY-MY-CD) — or — 1-503-595-3000
Artist Members My Account log in - https://members.cdbaby.com/login