If you're not interested in manufacturing physical media, but need assistance with signing up new releases, checking on over due release dates or have questions about payments due to you:
For distribution only, (streaming) timelines for releases, digital inspection and royalty (payments) type questions
Distribution Support Hours: 9am-5pm PST * Monday - Friday
The Artist Members team can be reached:
Online Support - https://support.cdbaby.com/hc/en-us
Questions about online distribution? You can request a call by completing this form: https://support.cdbaby.com/hc/en-us/requests/new?ticket_form_id=59109 and selecting “I would like a call back”. Call backs are completed in 2 business days.
If you need support that does not require a call back, you can select “Please answer my ticket” from that form or any form selection that fits your needs.
Artist Members My Account log in - https://members.cdbaby.com/login
How to contact support at CD Baby Distribution https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us
Please note: The manufacturing team is not able to forward requests for you. You'll want to contact the distribution team directly.
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