Are you logging into the correct website account?
Have you created an account yet on this site?
CD Baby has two different sites.
One is called the Main Artist site - members.cdbaby.com
This is where artists sign up for digital distribution before manufacturing physical discs.
The other site is for manufacturing physical discs - https://duplication.cdbaby.com/quoter/default.aspx
While you can use the same log in for both sites, each site is unique and uses different processes. They are not linked in any way and require registration to create and save information on each site.
You can order digital distribution with your manufacturing project to save time and work, but you can not order physical discs on the artist site with your album registration.
If you order digital distribution with your manufacturing project, do NOT sign up the same title on the artist site. We'll take care of that for you!