General Questions
General Questions
- How do I contact you?
- What is the difference between a CD and a CD-R?
- Where do I log in?
- My project is listed as being 'On Hold'. What does this mean?
- Hello! Did you want to chat with someone?
- Are your prices in US dollars?
Placing an Order
- How do I place an order?
- I want to reorder a prior project but have artwork changes.
- Can I order just jackets? (or just wallets or CD case inserts)
- What are your "turn around" times?
- Do you manufacture vinyl?
- I need to change my project name. How do I do this?
UPC / Barcodes
- What is a UPC code?
- What are your UPC code dimensions?
- Can I use the same UPC code for digital and physical sales of my album?
- I have my own UPC number. Can you make the bar code itself?
- How can I add a UPC bar code to my artwork?
- Do I need to order a UPC code for my physical discs?
Shipping and Handling
- ★ How can I change my shipping address?
- Will you ship to Australia?
- Are customs fees / duties/ taxes included in the cost of shipping?
- Why is my UPS tracking number not valid?
- My country is not listed! Can I order from you?
- Are there any customs / duties fees associated with my order shipping outside the U.S.A.?