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General Questions
General Questions
Log In, UPC codes, SoundScan and more....
Log In Questions
Where do I log in?
Why isn't my log in working?
What if I forgot my log in or password?
Change Password
Error that says "Your email is already in use". What do I do?
Log in page just spins
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General Questions
Where do I begin?
System Recommendations
HOW DO I CONTACT YOU?
I need a larger booklet. Do you offer them?
How can I order USB Flash Drives?
How can I clear my cache so I can view the correct version of my project?
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Placing an Order
I forgot to enter my discount code before check out. What do I do?
I'm not able to choose any type of shipping besides Economy. What if I need it sooner?
I want to print on just one side of my two panel insert but your site is asking for two sides.
I want to order a Matte finish. Do you offer that?
I've already done distribution but now want cds. Where do I coordinate that?
Do quotes have an expiration date?
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UPC / Barcodes
If I order a UPC code, is it a sticker that's applied to the package?
I entered my UPC number and got an error that says the code is invalid. What do I do?
Why can't I place my UPC code on a back cover? There is no option for that online.
Can I use the same UPC code for physical and digital copies of my tracks?
Can I see (or download) the UPC Code assigned to my order?
What is a UPC code?
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Shipping and Handling
How can I change my shipping address?
Can I combine different titles to make one order?
Where do I find my tracking numbers?
Can I change my shipping option? I need my order faster (or slower)
Can you ship to more than one delivery address?
Why won't my discount code work at the checkout page?
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Nielsen SoundScan
What is Nielsen SoundScan?
How can I register with Nielsen SoundScan?
The Nielsen SoundScan registration form is giving me an error message (“at least one code must be entered,” “invalid e-mail address,” “invalid phone number,” etc.)
None of these Nielsen SoundScan genres describe my album.
My project is a DVD/Video, but this Nielsen SoundScan form is asking me questions about CD/Audio?!
I'm registering for Nielsen SoundScan, but I don’t have a Label or Distribution Company.
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