General Questions

Log In Questions

• Where do I log in?
• Why isn't my log in working?
• What if I forgot my log in or password?
• Change Password
• Error that says "Your email is already in use". What do I do?
• Changing or updating user name or email address.

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General Questions

• Where do I begin?
• System Recommendations
• I just received a statement showing that I have a credit balance to be refunded
• When will I receive the plaque that I ordered?
• I want to order a 2 disc set but don't see that option. Can I order this from you?
• I didn't receive all of the discs I ordered. Will you be sending those?

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Placing an Order

• I'm attempting to reorder a previous project and am getting an error...
• I got an error when I clicked on the Check Out button. How can I complete my order?
• I want replicated discs, not duplicated. What do I need to do?
• I forgot to enter my discount code before check out. What do I do?
• I'm not able to choose any type of shipping besides Economy. What if I need it sooner?
• I want to print on just one side of my two panel insert but your site is asking for two sides.

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UPC / Barcodes

• If I order a UPC code, is it a sticker that's applied to the package?
• I entered my UPC number and got an error that says the code is invalid. What do I do?
• Why can't I place my UPC code on a back cover? There is no option for that online.
• Can I use the same UPC code for physical and digital copies of my tracks?
• Can I see (or download) the UPC Code assigned to my order?
• What is a UPC code?

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Shipping and Handling

• How can I change my shipping address?
• Can you ship my discs to Amazon for me?
• Can I combine different titles to make one order?
• Where do I find my tracking numbers?
• Can I change my shipping option? I need my order faster (or slower)
• Can you split/ship to more than one delivery address?

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Luminate (formerly Nielsen SoundScan)

• What is Luminate?
• How can I register with Luminate?
• The Luminate SoundScan registration form is giving me an error message (“at least one code must be entered,” “invalid e-mail address,” “invalid phone number,” etc.)
• None of these Luminate genres describe my album.
• My project is a DVD/Video, but this Luminate SoundScan form is asking me questions about CD/Audio?!
• I'm registering for Luminate, but I don’t have a Label or Distribution Company.

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