General Questions

Log In Questions

• How can I change My Account password?
• How do I know if I have an account?
• I'm trying to log into My Account but am getting an error that says "Your email is already in use". What do I do?
• Your log in page just spins every time I enter my information.
• Where do I log in?
• Can I add a new contact to My Account?

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General Questions

• System Recommendations
• HOW DO I CONTACT YOU?
• How can I order USB Flash Drives?
• How can I clear my cache so I can view the correct version of my project?
• SMS Text Alerts
• My phone service is not available for your SMS Text Alerts. What do I do?

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Placing an Order

• I forgot to enter my discount code before check out. What do I do?
• I'm not able to choose any type of shipping besides Economy. What if I need it sooner?
• I want to print on just one side of my two panel insert but your site is asking for two sides.
• I want to order a Matte finish. Do you offer that?
• I've already done distribution but now want cds. Where do I coordinate that?
• Do quotes have an expiration date?

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UPC / Barcodes

• If I order a UPC code, is it a sticker that's applied to the package?
• I entered my UPC number and got an error that says the code is invalid. What do I do?
• Why can't I place my UPC code on a back cover? There is no option for that online.
• Can I use the same UPC code for physical and digital copies of my tracks?
• Can I see (or download) the UPC Code assigned to my order?
• What is a UPC code?

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Shipping and Handling

• How can I change my shipping address?
• Can I combine different titles to make one order?
• Where do I find my tracking numbers?
• Can I change my shipping option? I need my order faster (or slower)
• Can you ship to more than one delivery address?
• Why won't my discount code work at the checkout page?

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Nielsen SoundScan

• What is Nielsen SoundScan?
• How can I register with Nielsen SoundScan?
• The Nielsen SoundScan registration form is giving me an error message (“at least one code must be entered,” “invalid e-mail address,” “invalid phone number,” etc.)
• None of these Nielsen SoundScan genres describe my album.
• My project is a DVD/Video, but this Nielsen SoundScan form is asking me questions about CD/Audio?!
• I'm registering for Nielsen SoundScan, but I don’t have a Label or Distribution Company.

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