General Questions

General Questions

• How do I contact you?
• What is the difference between a CD and a CD-R?
• Where do I log in?
• My project is listed as being 'On Hold'. What does this mean?
• Hello! Did you want to chat with someone?
• Are your prices in US dollars?

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Placing an Order

• How do I place an order?
• I want to reorder a prior project but have artwork changes.
• Can I order just jackets? (or just wallets or CD case inserts)
• What are your "turn around" times?
• Do you manufacture vinyl?
• I need to change my project name. How do I do this?

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UPC / Barcodes

• What is a UPC code?
• What are your UPC code dimensions?
• Can I use the same UPC code for digital and physical sales of my album?
• I have my own UPC number. Can you make the bar code itself?
• How can I add a UPC bar code to my artwork?
• Do I need to order a UPC code for my physical discs?

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Shipping and Handling

• How can I change my shipping address?
• Will you automatically ship some of my cds to the warehouse for sales?
• Will you ship to Australia?
• Are customs fees / duties/ taxes included in the cost of shipping?
• Why is my UPS tracking number not valid?
• My country is not listed! Can I order from you?

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Nielsen SoundScan

• What is Nielsen SoundScan?
• How can I register with Nielsen SoundScan?
• The Nielsen SoundScan registration form is giving me an error message (“at least one code must be entered,” “invalid e-mail address,” “invalid phone number,” etc.)
• None of these Nielsen SoundScan genres describe my album.
• My project is a DVD/Video, but this Nielsen SoundScan form is asking me questions about CD/Audio?!
• I'm registering for Nielsen SoundScan, but I don’t have a Label or Distribution Company.

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