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CD Baby Manufacturing Help Center
General Questions
General Questions
General Questions
System Recommendations
"Can you send me a copy of just my album cover?"
How can I order another commemorative Plaque?
What 3rd party marketing information services does CD Baby Mfc use?
How do I contact you?
What is the difference between a CD and a CD-R?
See all 33 articles
Placing an Order
I don't see what I want in the pricing tool.
How do I place an order?
I want to reorder a prior project but have artwork changes.
Can I order just jackets? (or just wallets or CD case inserts)
What are your "turn around" times?
Do you manufacture vinyl?
See all 25 articles
UPC / Barcodes
Why can't I place my UPC code on a back cover? There is no option for that online.
Can I use the same UPC code for physical and digital copies of my tracks?
Can I see (or download) the UPC Code assigned to my order?
What is a UPC code?
What are your UPC code dimensions?
I have my own UPC number. Can you make the bar code itself?
See all 13 articles
Shipping and Handling
How can I change my shipping address?
Why won't my discount code work at the checkout page?
Will you automatically ship some of my cds to the warehouse for sales?
Will you ship to Australia?
Are customs fees / duties/ taxes included in the cost of shipping?
Why is my UPS tracking number not valid?
See all 14 articles
Nielsen SoundScan
What is Nielsen SoundScan?
How can I register with Nielsen SoundScan?
The Nielsen SoundScan registration form is giving me an error message (“at least one code must be entered,” “invalid e-mail address,” “invalid phone number,” etc.)
None of these Nielsen SoundScan genres describe my album.
My project is a DVD/Video, but this Nielsen SoundScan form is asking me questions about CD/Audio?!
I'm registering for Nielsen SoundScan, but I don’t have a Label or Distribution Company.
See all 14 articles