General Questions

General Questions

• System Recommendations
• When saving a quote, it asks for a Project Name. What do I enter?
• Your log in page just spins every time I enter my information.
• How do I locate my account number?
• What is a coupon code?
• "Can you send me a copy of just my album cover?"

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Placing an Order

• I don't see my project in My Account. How can I reorder?
• Extended Production Turn or Economy Production Time
• Payment Issues
• I don't see what I want in the pricing tool.
• How do I place an order?
• I want to reorder a prior project but have artwork changes.

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UPC / Barcodes

• Why can't I place my UPC code on a back cover? There is no option for that online.
• Can I use the same UPC code for physical and digital copies of my tracks?
• Can I see (or download) the UPC Code assigned to my order?
• What is a UPC code?
• What are your UPC code dimensions?
• I have my own UPC number. Can you make the bar code itself?

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Shipping and Handling

• How can I change my shipping address?
• Can I change my shipping option? I need my order faster (or slower)
• Can you ship to two locations for me?
• Why won't my discount code work at the checkout page?
• Will you automatically ship some of my cds to the warehouse for sales?
• Will you ship to Australia?

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Nielsen SoundScan

• What is Nielsen SoundScan?
• How can I register with Nielsen SoundScan?
• The Nielsen SoundScan registration form is giving me an error message (“at least one code must be entered,” “invalid e-mail address,” “invalid phone number,” etc.)
• None of these Nielsen SoundScan genres describe my album.
• My project is a DVD/Video, but this Nielsen SoundScan form is asking me questions about CD/Audio?!
• I'm registering for Nielsen SoundScan, but I don’t have a Label or Distribution Company.

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