I don't see my project in My Account. How can I reorder?

Are you using the right log in? Over time, we tend to change email providers or set up new accounts with different log in's and passwords.

My Account will show you all of your old projects (as well as recent ones), if you're using the correct log in. You can reorder using the link provided next to that project.

If  you log in and you don't see what the title you need, shoot us an email with the title , artist and approximate date it was ordered last. Confirm your identity by telling us who you are and how you're related to the project. We can attempt to research where the order may have been placed or who placed it in the past.  

See also https://support.duplication.cdbaby.com/hc/en-us/articles/206172127-What-if-I-forgot-my-log-in-or-password-