My artwork (from a previous project) is Unavailable in My Account. Why can't I download it?

After approximately 90 days after your order has completed in production, we'll archive the artwork for future reorders. This helps to save space on our servers and provides an added level of security to your files. It does not mean that we deleted these files!

When you place a reorder from My Account, we'll pull those files and use them on the new order. Your artwork will look as crisp as it did on the original run.

If you looking for a copy of your artwork for your own records, you'll want to give us a call to retrieve those files. There is a nominal fee for pulling the files without a reorder.

Please note:   Depending upon how old the files are, there may be times where we're not able to retrieve the files for you.