Disc Content

Uploading Individual Tracks

• My tracks are getting cut off when I preview them
• Where do I upload my tracks?
• What upload submission method should I choose?
• My last track won't upload. What do I do?
• I'm not able to preview my tracks

Uploading DDP files

• What DDP files need to be uploaded?
• My DDP files are greyed out. How can I upload them?
• I've uploaded a DDP. Why can't I playback the files to proof my audio tracks?
• Uploading DDP files, but the files are greyed out or not available to choose. Why?

Master Uploader Application

• I'm getting a message to Upload my content, but I did that already. Do I need to reupload?
• I'm using an external Hard Drive to upload my content but it's not allowing me to select my files?
• What upload submission method should I choose?
• Master Uploader Application Instructions
• Why is the master uploader adding 2 seconds of silence at the beginning of my tracks?
• I saved my tracks in the Master Uploader. How can I go back and check my tracks?

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ISRC and CD Text Information

• Will my song titles appear when I put my CD into a computer?
• I already have ISRC codes for my tracks. How do I get them to you?
• I have some ISRC codes for my tracks and only need you to assign a few. What do I do?
• Can I see the track sequence and CD-Text / ISRC Codes I uploaded?
• Can I get the ISRC codes for my project BEFORE I place my order?
• How do I name my tracks? CD-Text?

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Uploading help

• After uploading my files, I noticed that the file size was smaller.
• Can I send my content files through DropBox WeTransfer HiTail or Google Drive?
• How do I upload my music?
• I made a mistake when I uploaded my audio tracks. How can I delete the mistake and reupload?
• How can my mastering engineer upload my content to you directly?
• I have a CD master disc from my recording studio – how can I upload my music?

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Questions about disc content

• I've registered my album on CD Baby's site already. Can you use that content for manufacturing a physical disc?
• How many minutes will a CD Hold?
• How / where do I mail in my master?
• I mailed in my master. Did you get it?
• How long do you keep my master?
• What if I want to include a Bonus Track?

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Proper content formatting

• What types of content files do you accept?
• What file format should I use when I upload my songs?
• Can I send you a Quicktime (or MPEG, AVI, WMV) movie to use as my DVD-Video master content?
• Will you add time/spacing between my tracks?
• How can I change the order (sequence) of my tracks?
• DVD capacity limits for all types of DVDs

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Mastering and Post Production Services

• What formats of audio master do you accept for mastering services?
• Preparing your Audio files for Mastering
• I just received my Audio proofs. Can you send me the mp3 versions too?
• To avoid further delays, please approve your proofs...
• How do I proof my audio master?
• How will I receive a final copy of my mastered tracks?

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